Consumer Privacy and How It Affects You

Technology and new marketing practices have increased the amount of patient and physician information collected and shared in today's marketplace. Patients and physicians are concerned about the impact this development has or might have on their privacy and reputation. At RxHope.com we are sensitive to the importance of these concerns. We want to serve patients and physicians as effectively and conveniently as possible, and such service involves making use of technology and information. But we also want our customers to be confident that their relationship with RxHope.com is treated with the appropriate confidentiality. We therefore commit that we will take reasonable steps to protect the privacy of the information shared with us. Our customers are protected not only by state and federal laws but - even more importantly - by RxHope.com's commitment to them.

RxHope employees are informed of their responsibility to protect confidential customer information and are bound by this Privacy Policy. They are governed by a code of conduct that includes the responsibility to protect the confidentiality of customers' medical and other personal information.

Only employees actively engaged in the discharge of their assigned duties are authorized to access or use customer information.

Information about consumers is accumulated from a variety of sources. Some information is provided to RxHope.com directly by customers themselves. Other data is developed by RxHope.com as a function of providing our service to a customer. Still other information is obtained from outside sources. We will limit the use and collection of information about our customers to that which is necessary to administer our business, provide superior service, and offer opportunities that we think will be of interest to customers. This means we will use information to help identify additional products or services, which we believe customers, might want to know about. We will use this information only in accordance with the principles set out in this Policy.

We will maintain and grant access to customer information only in accordance with RxHope.com's internal security standards.

Equally important, we will strive to ensure that the information concerning our customers is accurate. RxHope.com intends to employ reasonable measures to ensure the accuracy, timeliness and completeness of our customer information. If we become aware of inaccuracies in our records, we will take prompt steps to make appropriate corrections.

RxHope.com does not make approval decisions. RxHope.com merely acts as an agent for the pharmaceutical company that actually provides the product. In such cases, any decision to decline an application for medication will be made by the pharmaceutical company, not by RxHope

As part of our effort to provide customers with comprehensive and effective service, we use customer information to determine whether customers might want to know about certain RxHope.com services. We will control carefully the way in which any information about customers is shared. Unless we have a customer's advance authorization to do otherwise, we will treat the customer's information only in the following ways:

Physicians and Patients may have special privacy concerns regarding RxHope.com’s services on the Internet. In particular, these customers might be anxious to ensure that their information is secure, that such information is also covered by our Privacy Policy, and that they are aware of and can control RxHope.com’s use of their personal information in the Internet environment.

RxHope.com is equally concerned about customer privacy in the Internet world and is committed to its protection. For the security measures RxHope.com applies, please refer to the security and privacy section. Please also know that the RxHope.com Privacy Policy applies in its entirety to anything customers might do at our Web Site.

In addition, RxHope wants you to know about cookies and how and why RxHope may use them.

Customers can disallow cookies. You may do this by making the appropriate selection from your browser options. You should understand, however, that:

The Internet Privacy FAQs below will answer some questions and explain some of the technology that helps keep information private on the Internet.

There are two ways to determine whether or not the website you are viewing is secure:

2) If you are using Microsoft Internet Explorer 3.0, Netscape Navigator 4.0 or a higher version of either of these browsers, look at the lower right hand corner of the browser’s window. A picture of a lock or a key, depending on the browser, should be visible. If the lock is closed or the key is solid, you are on a secure site. If the lock is open or the key is broken, the site you are visiting is not secure.

SSL is an encryption technology called Secure Sockets Layer. SSL provides secure communications over the Internet by verifying that the server to which you are connected is the one it claims to be. It also encrypts all transactions between the parties communicating.

Encryption is the way in which information is scrambled when it is sent over the Internet. Your data is made indecipherable to any other party when encryption is used. The strongest form of encryption available over the Internet today is 128-bit.

RxHope recommends using 128-bit encryption for security. You can test your browser to see if it’s 128-bit enabled.

A cookie is a file sent from a website to a computer that is logged on to the site. This file lets the site recognize if the computer has been there before and what security requirements and browser preferences the computer requires. The site that has sent the cookie is the only one that can read the cookie, and only information that has been given directly by the logged on user to the site is accessible. Computer viruses cannot be transmitted through cookies.

Customers can choose to not accept cookies. You may do this by making the appropriate selection from your browser options. You should understand, however, that certain services require cookies for effective delivery. Where this is the case, users will be informed that they will need to allow cookies if they wish to receive the service. Cookies also make your visit to a site simpler by keeping you from having to re-enter your password every time you change pages within a secure session.

or information on how RxHope.com uses cookies, see our Privacy Policy.

If you have any questions, comments or concerns, you can email us at customerservice@rxhope.com.

Protecting your personal information online is vital to RxHope.com. We go to great lengths to see that your transactions are confidential and secure. To read about the technology that keeps your personal information private, just click on a topic below.

One way your transactions and accounts are protected is by your self-selected User Name and Password. Be sure to keep them a secret. Memorize them and, if you need to keep a written record of them, store it away from your computer and do not carry it in your wallet. Make sure no one watches you enter this information and remember to log off the RxHope.com site when leaving your computer. If your computer is left unattended with the browser running and your User Name and Password have been entered, anyone can gain access to your files.

You should take all reasonable precautions to keep your computer clean and free from viruses that could be used to capture password keystrokes.

Another security measure resides in your browser. Secure Sockets Layer protocol (SSL) provides privacy for data flowing between you and RxHope.com. Microsoft’s Internet Explorer, Netscape’s Communicator and Navigator and America Online are all examples of secure browsers.

Currently there are two types of secure browsers available to consumers: 40-bit encryption and 128-bit encryption. We recommend that our customers use the stronger 128-bit encrypted browser due to the increased level of security this provides. In order to use 128-bit encryption, you may need to upgrade your browser. If you are unsure as to whether or not your computer uses 128-bit encryption, you may test your browser to find out.

Personal information passing between your computer and RxHope.com is encrypted. This means that while your information is in transit it is scrambled so that only RxHope.com can reassemble it in its original text format. Likewise, when RxHope.com sends personal information to you, it is encrypted so that only your computer can decipher it.

Internal procedures are in place within RxHope.com that include a stringent system of filtering routers and firewalls. Filtering routers verify the source and destination of each transaction. Firewalls shield RxHope’s customer service network from outside sources. Through these systems, internal accounts are protected from outside access and the structure of our internal network is invisible to outside observers.

New advances in security technology are happening daily, and RxHope.com is constantly evaluating its security architecture to ensure that it provides the most appropriate level of privacy and safety for our customers.

Protect Your User Name and Password